Our heated clothing features built-in heating elements powered by a portable power bank. Connect the power bank, then press and hold the power button to turn the heat on. Tap the button again to move between the available temperature settings.

Battery life depends on the capacity of your power bank, the heat setting you select, and the outdoor temperature. Lower settings provide longer operating time, while higher settings use more power. Please check the specifications on your product page for model-specific estimates.

Package contents vary by product. Please check the product description and packing list to confirm whether a power bank is included. If you purchase one separately, use a certified power bank that meets the voltage and connection requirements shown in the product instructions.

Yes. Remove the power bank and securely cover the power connector before washing. Place the garment in a laundry bag and use a gentle cycle. Do not bleach, dry-clean, wring, or tumble-dry. Let it air-dry completely before reconnecting the power supply.

Our garments include multiple temperature settings for comfortable heat control. Always follow the product instructions and avoid using the highest setting continuously for long periods. Children, pregnant women, people with reduced skin sensitivity, and anyone with a medical condition should consult a healthcare professional before use.

Use the size chart on the product page and compare it with your chest, waist, and usual clothing size. If you plan to wear thick layers underneath, choose a slightly more relaxed fit. Contact our support team if you would like help selecting a size.

If your garment does not turn on, heats abnormally, or has a damaged component, stop using it immediately and contact our customer care team. We will provide troubleshooting, repair, or replacement assistance according to our warranty policy.