Shipping Policy

Last updated: 14 November 2026

We ship Heatrea orders to supported European destinations and other destinations offered at checkout. Available methods and the final delivery charge are shown before payment.

Processing time

Orders are normally prepared within 1–3 business days. During promotions, public holidays or unusually high demand, processing may take up to 7 business days.

Transit time

Estimated delivery is normally 5–12 business days for European destinations and 7–15 business days for other supported destinations after dispatch. These are estimates, not guarantees.

Shipping methods and tracking

We use tracked postal or parcel services selected for the destination. When tracking is available, the tracking link is sent by email after dispatch.

Shipping fees

Orders of €30 or more qualify for free standard shipping in supported European destinations. Orders below €30 are charged €6.90 unless a different amount is clearly shown at checkout.

Delays, customs and address changes

Weather, customs, carrier disruption, public-health restrictions or other events outside our control may delay delivery. Import duties or local taxes, where applicable, are the customer’s responsibility unless checkout states otherwise. Contact us promptly if the delivery address is incorrect; an address cannot always be changed after dispatch.

Questions

Email support@heatrea.com with your order number.