SHIPPING POLICY

Last updated: August 25, 2026

1. ORDER PROCESSING

Orders are normally processed and dispatched within 1–2 business days after payment and order verification. Business days exclude weekends and U.S. public holidays.

Processing time is the time required for an order to leave our fulfillment facility and is not the same as delivery time. Delivery estimates shown at checkout begin after the order has been dispatched.

If we are unable to ship an order within the stated processing period, we will notify the customer, provide a revised estimated shipping date, and explain the customer’s right to cancel the delayed order for a full refund.

2. SHIPPING DESTINATIONS

Heatvia currently ships to eligible addresses within the United States. Shipping availability is determined by the delivery address, selected product variant, carrier restrictions, and any battery‑related transportation requirements shown at checkout.

Some battery‑containing orders may not be eligible for delivery to P.O. boxes, military addresses, U.S. territories, or other locations where the selected carrier does not accept the applicable battery configuration. A physical street address may be required.

3. PRODUCTS WITH AND WITHOUT BATTERIES

Battery inclusion depends on the product variant selected by the customer.

A “Battery‑Free Model” or garment‑only variant does not include a lithium‑ion battery or power bank and is not shipped as a battery‑containing order.

A variant expressly identified as “With Battery” or “With 10,000mAh Battery” includes the battery specified on the applicable product page. Orders containing lithium‑ion batteries may be limited to approved carriers or ground transportation services and may not be eligible for expedited or air shipping.

Heatvia does not accept damaged, swollen, leaking, recalled, or otherwise defective batteries for ordinary return shipment. Customers should contact Heatvia Support for instructions before attempting to ship such a battery.

4. SHIPPING FEES

Standard shipping is free on eligible U.S. orders with a merchandise subtotal of $69 or more after discounts and before taxes.

For orders below $69, and for any service not covered by the free‑shipping offer, the applicable shipping fee will be displayed at checkout before payment.

5. DELIVERY ESTIMATES

Any delivery date or transit time displayed on the Site or provided by a carrier is an estimate and is not guaranteed. Weather, carrier disruptions, address problems, peak‑season demand, and battery‑shipping restrictions may affect delivery.

6. ORDER TRACKING

Once an order has been dispatched, a shipping confirmation containing available tracking information will be sent to the email address provided at checkout. Carrier tracking information may take time to update.

7. LOST, DELAYED, OR DAMAGED SHIPMENTS

If an order appears to be lost, arrives damaged, or contains an incorrect item, contact support@heatvia.com with the order number and a description of the issue. For visible shipping damage, photographs may help us investigate the claim with the carrier.

We will review the circumstances and provide an appropriate replacement, refund, or other remedy in accordance with our Return and Refund Policy and applicable law.

8. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes or cancellations can be made after fulfillment has begun.

If Heatvia cancels an order that has already been paid, the amount paid for the cancelled item or order will be refunded to the original payment method.

9. SALES TAX

Applicable sales tax will be calculated and collected at checkout where required by law.

10. CONTACT

HIGOSELECT LLC — Heatvia Support

Email: goodspicks_store@163.com

Website: https://www.heatvia.com