Return Policy
Return & Limited Warranty Policy
Last updated: August 25, 2026
We hope you love your Heatvia heated apparel. If you are not completely satisfied with your purchase, we are here to help.
30-Day Returns and Exchanges
You may request a return or exchange within 30 calendar days after receiving your order.
To begin a return or exchange, email goodspicks_store@163.com with your order number and reason for the request. Our customer service team will provide return authorization, the correct U.S. return warehouse address, and shipping instructions.
Do not send a return without contacting us first. Returns sent without authorization or to an unauthorized address may not be accepted.
Return Eligibility
To qualify for a return or exchange:
- The item must be in new and resalable condition, unworn except for a brief indoor fitting, unwashed, and free from stains, odors, pet hair, or damage.
- All original tags must remain attached.
- All components originally included with the product—including the lithium-ion battery pack, charging cable, controller, user manual, and original box or bag—must be returned.
- Proof of purchase or a valid Heatvia order number is required.
Items missing tags, batteries, accessories, or original packaging may be refused.
Final-Sale Items
The following items cannot be returned or exchanged, except where required by applicable law:
- Items marked “Final Sale” or “Clearance”
- Personalized or custom-made products
- Gift cards
- Purchased extended-warranty plans
We reserve the right to inspect all returned merchandise and reject items that do not meet these requirements.
Return Shipping Costs
For returns caused by a change of mind, incorrect size selection, or another non-defective reason, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If you receive a damaged, defective, incomplete, or incorrect item, contact goodspicks_store@163.com before returning it. We will review the issue and provide the appropriate instructions.
Please use a trackable shipping service and retain your tracking number and proof of postage. Heatvia is not responsible for return packages that are lost, stolen, damaged in transit, or delivered to an unauthorized address before reaching our return facility.
Refunds
After we receive and inspect your return, we will notify you whether it has been approved.
Approved refunds will be issued to the original payment method within 4–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.
If you have not received your refund after the applicable processing period:
- Check your bank or payment account again.
- Contact your credit card issuer or payment provider.
- Contact your bank regarding possible processing delays.
- If the refund is still missing, email goodspicks_store@163.com with your order number.
Exchanges
Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, email goodspicks_store@163.com as soon as possible. Include:
- Your order number
- A description of the issue
- Clear photographs or a short video showing the problem
- A photograph of the shipping label, if the wrong item was delivered
After reviewing the information, we may arrange a replacement, refund, or another appropriate resolution.
Gift Purchases
If an item was designated as a gift when purchased and shipped directly to the recipient, approved return value may be issued as store credit. The recipient will receive an electronic gift card after the return has been received and approved.
Order Changes and Cancellations
Orders are processed quickly after checkout. Once an order has been confirmed or entered fulfillment, we may be unable to:
- Change the product or size
- Update the shipping or billing address
- Add items
- Change the shipping method
- Cancel the order
Please review all order information carefully before completing your purchase. You may contact us immediately after ordering, but changes or cancellations are not guaranteed.
Lithium-Ion Battery Return Safety
Heatvia products may include rechargeable lithium-ion battery packs. Do not return any battery-containing product until you have received shipping instructions from our customer service team.
Use only the carrier and shipping service specified in those instructions. Battery-containing returns may require surface or ground transportation, special packaging, and specific package markings.
If a battery is swollen, leaking, punctured, unusually hot, physically damaged, or subject to a safety recall, do not mail it or place it inside the return package. Contact goodspicks_store@163.com for further instructions.
One-Year Limited Warranty
HIGOSELECT LLC provides a one-year limited warranty to the original retail purchaser of new Heatvia heated-apparel products purchased from www.heatvia.com or an authorized Heatvia seller.
The warranty begins on the original purchase date. Valid proof of purchase is required.
Warranty Coverage
This limited warranty covers:
- Manufacturing defects affecting the heating elements, internal wiring, controller, or heating functionality
- Manufacturing defects affecting the included rechargeable lithium-ion battery pack under normal consumer use
If a covered defect is confirmed, HIGOSELECT LLC may, at its discretion, repair the product, replace the affected component or product with the same or a comparable item, or provide another appropriate remedy.
Warranty Exclusions
This warranty does not cover:
- Accidental damage, drops, impacts, punctures, fire, or water damage
- Damage caused by misuse, neglect, improper storage, or failure to follow product instructions
- Damage caused by improper washing or drying
- Damage caused by unauthorized modification, disassembly, or repair
- Normal wear and tear, including fabric wear, fading, zipper wear, and garment aging
- Normal battery-capacity reduction resulting from age or regular use
- Damage caused by commercial, institutional, or rental use
- Lost or stolen products
- Products purchased from unauthorized third-party sellers
Filing a Warranty Claim
To submit a claim, email goodspicks_store@163.com and include:
- Your order number and proof of purchase
- A description of the problem
- Clear photographs or a short video showing the defect
- Any troubleshooting steps already attempted
Do not ship the product or battery until you receive authorization and shipping instructions. Shipping responsibilities will be confirmed during the claim review.
This limited warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this policy limits any rights that cannot legally be limited under applicable law.
Contact Us
HIGOSELECT LLC — Heatvia Support
Email: goodspicks_store@163.com
Website: www.heatvia.com